Standard Express & General Cargo

Yuntu Global Dedicated Line Registration (Standard Express and General Cargo)

Transport code

BKPHR

Reference timeliness

5-8 working days in the United States

3-5 working days in the UK

Germany 5-8 working days

3-5 working days in France

Italy 5-8 working days

Spain 5-8 working days

Netherlands 6-8 working days

Austria 6-8 working days

Poland 6-8 working days

Canada 8-10 working days

Australia 7-10 working days, excluding remote areas

Chargeable weight

Canada: lifting 0.1KG, rounded in 1G units. The actual weight of the package is calculated by taking the larger one compared to the volumetric weight (volumetric weight calculation method: length * width * height cm/6000=KG)

Calculate the actual weight and volumetric weight of packages from other countries by taking the larger one (volumetric weight calculation method: length * width * height cm/8000=KG);

Does it contain oil

The above is the oil price;

Serving the country

1. Full postal service throughout the UK (i.e. postal service to the UK mainland and its affiliated islands), while non postal service to the UK's overseas territories and offshore islands (such as the British Indian Ocean Territory, British Virgin Islands, Guernsey and Jersey).

2. The United States, excluding remote areas such as Alaska and Hawaii, as well as overseas addresses such as Puerto Rico and Guam; APO/FPO military address.

3. Delivery services are not provided on affiliated islands in various European countries.

Declared value

1. UK: Goods with declared value greater than or equal to 135GBP/155USD/150EUR are not accepted; Starting from January 1, 2021, due to the tax reform, if taxes are paid on behalf of the platform or declared and paid by customers themselves, taxes will be paid based on the actual sales amount of customers. Yuntu will no longer be obligated to pay taxes on behalf of customers and will no longer collect VAT from customers in advance. Customers are requested to declare taxes truthfully based on the actual transaction price; Due to the inability of the UK offshore islands (including the British Indian Ocean Territory, British Virgin Islands, Guernsey Island, and Jersey) to comply with IOSSS policies, services in this area have been suspended. If customers continue to ship packages to this area, tariffs and consumption taxes will be incurred. The related costs will be reported and borne by the sender, and proof cannot be provided.

2. United States: Our company does not accept goods with a declared value exceeding $800; And do not accept packages with the same recipient name and address, with a cumulative declared value of over 800 US dollars on the same day

3. Germany, France, Italy, Spain, Austria, Netherlands, Poland: Do not accept goods equal to or greater than 140 euros or 140 US dollars

4. Canada: Our company defaults to the DDP customs clearance method and does not accept products with a declared value exceeding $99. The Canadian tax exemption is 20CAD. If the declared value exceeds 20CAD (currently 15.5USD), our company will charge a DDP payment fee of 10% of the declared value plus a 2% payment handling fee.

Shipping attributes

1. All countries do not accept any branded products, do not accept goods involving exclusive trademark rights, and do not accept any infringing products with appearance design, brand, logo, international anime cartoon character patterns, etc. Products with logos and text such as team clubs, associations, etc.

Whether it is a brand can refer to the Intellectual Property Customs Filing Network. For information on its filing and authorization, please consult our customer service or business manager. But the actual result will be determined by the local customs. Please refer to the list of knowledge product websites for details

2. Only accept general goods;

3. United States: FDA certified products and adult products are not accepted

4. Canada: Do not use plant-based processed products (logs and wooden products are not used)

Weight requirements

1. Weight requirement: 0<W ≤ 5KG

Dimensional requirements

1. UK, USA, France, Italy, Spain, Austria, Netherlands, Poland: minimum size: 10 * 15cm, maximum size range: 60cm * 40cm * 35cm;

2. Germany: The minimum size is 10 * 20cm, and the maximum size range is 60cm * 40cm * 35cm; (Special attention, packages sent to the packing station address should have dimensions within the range of 60cm * 30cm * 30cm)

3. Canada: One side shall not exceed 90cm, and the length of three sides shall not exceed 150cm;

4. All countries do not accept irregular parts. If irregular parts are to be issued, an additional fee of 150RMB per ticket will be charged. Additional fee of 150RMB per ticket for oversize. Specific maximum range of oversize can be inquired separately (different routes may vary)

Delivery address requirements

All countries: Amazon warehouse addresses are not accepted.

Return and Redelivery

1. This channel does not provide services for returning goods from abroad to China;

2. All countries can provide secondary reassignment services, with the following standards:

① If the package is returned to an overseas warehouse, it can be resent to the country where the original package was received. The resent fee for the UK and US is 40RMB per ticket, while for France, Germany, Italy, Spain, the Netherlands, Poland, and Austria, the resent fee is 50RMB per ticket

The Canadian resend fee is 82RMB/ticket for the first 1KG, and 13RMB/ticket for the second 1KG, rounded up per KG (including return shipping)

For example, if the weight of the package is 1.4KG, the reshipment fee is 95RMB=82+13

② The redelivery period for the United States, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Poland, and Austria is 14 days, which means that within 14 days of notifying the customer of the package return, the customer can choose to resend it. If there is no response after 14 days, the package will be destroyed by default.

3. The deadline for resending in Canada is 20 days, which means that customers can choose to resend within 20 days from the date of notification of package return; If there is no response after 20 days, the package will be destroyed by default.

Compensation standards

1) Compensation acceptance deadline: An application must be submitted within 60 days after Yuntu's shipment, and will not be accepted if it exceeds 60 days

2) Compensation standard:

1. United States

① If the goods are lost between our company and the service provider, the shipping fee will be refunded after our company confirms the loss; Additionally, compensation will be made at twice the shipping cost, with a maximum of 400RMB per ticket

② If the goods are lost after arriving at the service provider and our company confirms the loss, the shipping fee will not be refunded, and compensation will be made at twice the shipping fee

2. Germany, France, Italy, Spain, United Kingdom, Canada, Austria, Poland, Netherlands

① If the goods are lost during the period from our company to the service provider, after our company confirms the loss, the shipping fee (including registration fee) will be refunded; In addition, compensation shall be made based on the declared value, with a maximum of 400RMB per ticket.

② If the goods are lost upon arrival at the service provider and our company confirms the loss, the shipping fee (including registration fee) will not be refunded. The compensation will be based on the declared value, with a maximum of 400RMB per ticket.

3) Claim information requirements:

A. If the service provider confirms the loss of the item, they must provide the required information for the claim within 30 days after submitting the application:

① Screenshot of online refund on the platform

② If the goods are arranged for reshipment without a refund, an online transaction screenshot, dispute content, and reshipment tracking number must be submitted

B. The package was lost during our company's transit process. If it is confirmed to be lost by our company, no proof is required

4) All problematic items must adhere to the principle of first investigating and then compensating, and relevant information must be provided according to channel requirements

The package is damaged during transportation and no compensation will be provided; The official website of the service provider shows that the package has been signed for, but the customer says they have not received it. Our company will assist in checking, but will not provide compensation.

During the global novel coronavirus (WHO: COVID-19 Pandemic) epidemic in 2020, the epidemic situation has been listed as a force majeure factor by the government departments. The logistics service restrictions, service providers' temporary measures and other problems caused by the epidemic situation are not within the scope of our compensation

Customers are not allowed to send prohibited items/dangerous goods/infringing goods/sensitive items prohibited by laws and regulations or contracts. Once discovered, Yuntu Logistics has the right to intercept, isolate, freeze, stop transportation, return to customers, detain, destroy, or transfer to authorized authorities for processing the prohibited and restricted items submitted by customers. The service fees incurred for the delivery of related prohibited items will not be refunded;

If Yuntu Logistics is subject to compulsory measures, administrative penalties, or third-party claims by government departments, airports, port management departments, or other institutions due to the customer's violation of the aforementioned delivery obligations, the customer shall bear a penalty of 1000 yuan per ticket. If Yuntu Logistics suffers other economic losses (including but not limited to damages, administrative fines, etc.), the customer shall also compensate together.